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Top Parks

Coronavirus update

At Top Parks, we take the safety and well-being of our guests, team members and all who visit our parks seriously. We are closely monitoring the respiratory illness outbreak caused by coronavirus (COVID-19) and carefully following Government issued advice. You can access official health updates here.

In line with provision of essential services many of our caravan parks continue to accommodate caravanners who are permanently on the road (no fixed address), workers required for essential services, along with the residents who live in parks permanently and potentially those unable to get home at this time. Our individual parks will continue to provide these services unless advised otherwise by authorities.

Please keep up to date with the latest information available from the authorities, and we will continue to update our guests as needed. We appreciate your support and attention as we all work together during this time. 

Refunds

All parks are required to comply with the Australian Consumer Law regarding refunds. For more information please see this useful easy to read guide.

Top Parks are independently owned and operated, and each park is responsible for setting their own pricing, policies and procedures. Refunds and changes to bookings are managed by individual parks in the network (this includes all bookings made via topparks.com.au). If you are concerned about your booking, or wish to amend a booking, please contact the park directly to discuss your options.

In the event of closure of any parks please allow some time for parks to respond due to the unusual nature of the situation.

State by state government updates

State Notice
Victoria

Under new regulations our parks are unable to accept new bookings, except where people live there permanently or as an interim abode where the primary residence is not available.

Other exceptions exist for the purpose of respites, for victims of family violence and other vulnerable groups for care purposes.

All non-essential travellers arriving at borders must quarantine in line with state and territory regulations for 14 days upon arrival.

New South Wales

Under new regulations our parks are unable to accept new bookings, except for the purpose of accommodating permanent residents, or others who have no other place of permanent residence.

Visitors of such permanent residents are allowed.

All non-essential travellers arriving at borders must quarantine in line with state and territory regulations for 14 days upon arrival.

Queensland

Under new regulations our parks are unable to accept new bookings, except where people live permanently in caravan parks or are staying in caravan parks as interim abodes where their primary residence is not available, they may continue to do so, with social distancing observed. This includes the use of cabins within caravan parks.

Caravan parks may continue to operate for essential workers such as health practitioners or other persons providing essential services for example, emergency services or infrastructure projects, with social distancing observed.

All non-essential travellers arriving at borders must quarantine in line with state and territory regulations for 14 days upon arrival.

Tasmania

Under new regulations our parks are unable to accept new bookings, except where people live permanently or if their primary residence isn’t available

All non-essential travellers arriving at borders must quarantine in line with state and territory regulations for 14 days upon arrival.

South Australia

Due to current government travel restrictions, we are unable are unable to accept new bookings for non-essential travel. However, parks continue to provide essential service to permanent residents, essential service workers and transit population as they move towards their primary residence.

All non-essential travellers arriving at borders must quarantine in line with state and territory regulations for 14 days upon arrival.
Western Australia

Due to current government travel restrictions, we are unable to accept new bookings for non-essential travel. However, parks continue to provide essential service to permanent residents, essential service workers and transit population as they move towards their primary residence.

The WA Government has introduced further restrictions on travel within Western Australia to assist in reducing the spread of COVID-19. After 11:59pm Tuesday, 31 March 2020 Western Australians will not be allowed to travel outside their designated region.

If you are currently outside of your region, you should return home immediately. 

Western Australian intrastate travel is defined as movement through the boundaries of the regions of Western Australia.

All non-essential interstate travellers arriving at borders must quarantine in line with state and territory regulations for 14 days upon arrival.

Australian Capital Territory

Due to current government travel restrictions, we are unable to accept new bookings for non-essential travel. However, parks continue to provide essential service to permanent residents, essential service workers and transit population as they move towards their primary residence.

All non-essential travellers arriving at borders must quarantine in line with state and territory regulations for 14 days upon arrival.
Northern Territory

Due to current government travel restrictions, we are unable to accept new bookings for non-essential travel. However, parks continue to provide essential service to permanent residents, essential service workers and transit population as they move towards their primary residence.

Only essential travel is allowed to remote communities in the Northern Territory.

Please continue to practice social distancing measures at all time
This means people:

  • stay at within their residence/home unless is absolutely necessary
  • keep 1.5 metres away from others
  • avoid physical greetings such as handshaking, hugs and kisses
  • use tap and pay instead of cash
  • travel at quiet times and avoid crowds
  • avoid public gatherings and at risk groups
  • practice good hygiene